Refund policy

This policy explains when a hafilat top-up paid for through reloadhafilat can be refunded and how to request it. It applies only to payments made on this service.

When a refund applies

• You were charged but the balance was not loaded to the card after our team confirmed the payment could not be delivered.
• A duplicate payment was taken for the same order in error.
• An amount was charged that does not match the amount you confirmed at checkout.

When a refund does not apply

• The balance was loaded correctly to the card number you entered, even if the number was typed incorrectly by mistake.
• A change of mind after the balance has already been loaded and is available on the card.

How to request a refund

Email info@reloadhafilat.org or message us on WhatsApp with your order reference (it starts with HAF-), the email used for the top-up and a short description of the problem.

Timing

We review each request as quickly as we can. Where a refund is due, it is returned to the original payment method. The time it takes to appear on your statement depends on your bank.

Contact

Reloadhafilat Digital Services, 94 Al Fakhr St, Al Zahiyah, E13, Abu Dhabi, United Arab Emirates.